Holiday Deadlines and Turnaround Times

The Holiday Season is our busiest time of the year, as our customers rush to meet their holiday needs.

Every product we offer has different production demands, so we've created the following deadlines to help you plan your last-minute purchases:

Chromira Prints
Our new ProLab gives us an almost unlimited capacity to print Print Lab and Exhibition Reprints on Matte Photo, Gloss Photo, SuperGloss, and Pearl. We'll print right up to the last minute, but we'll need your order by December 19 to ensure Christmas delivery.

Inkjet Prints
Our inkjet prints on Hahnemühle Photo Rag, Silver Rag, and other papers are always popular, but they take much more labor and time to produce than our Chromira prints. We'll need your order by December 5 to ensure Christmas delivery. Orders placed after that date will be completed as quickly as possible, but we won't be able to guarantee Christmas delivery.

Custom Files
We are currently experiencing a heavy volume of Custom File jobs. Since each job receives special attention from our Expert Printmakers, they are very labor intensive. Once the Christmas rush is over, we'll catch up very quickly, but our capacity is limited until the holidays are over.

If you have a current Custom File order that you are proofing and waiting to approve, we'll need your approvals by December 5 to guarantee prints by Christmas.

Our ability to accept new Custom File jobs for Christmas delivery is limited, so please email the specifics of your project and we'll see if it can be accommodated.

Checking Your Order Status
Our lab software allows you to log into your account to check the status of your order online. Fill out a simple form, and you'll be able to access your information 24/7. If you need additional help, we recommend using email. Email makes it easier for us to manage your questions and support requests, while allowing us to keep production rolling. Most emails are responded to within a few hours. We're still happy to take your call if email won't work, or your question requires an immediate answer.